# I\.T Service Management System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [University of Cumbria](/buyers/university-of-cumbria/contract-awards)
- Contract winner: [Softcat](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £82,511
- Tender value: £82,511
- Award date: 2 December 2024
- Published: 16 December 2024
- Contract start: 1 March 2025
- Contract end: 29 February 2028
- Stage: awarded
- Procurement category: services
- Notice ID: fae260e7-8f4a-457c-a4c3-7cd7a43b39b3-811010
- OCID: ocds-b5fd17-2df4a9f1-ba9a-4152-a08f-9981130abcfc

## Description

The University of Cumbria require an incident management system in line with future plans to enable services of several departments to be under a cloud based unified AI portal to allow a streamlined system \.

## Related contract awards

- [London Security](/contracts/ocds-b5fd17-1c2e0d9c-250a-401e-941e-dda86bdf58fa): University of Cumbria
- [Microsoft Direct Routing Carrier Services and Contact Centre Services](/contracts/ocds-b5fd17-8c6020e4-a084-4e5d-b163-bf549edd8d6e): University of Cumbria
- [Microsoft Direct Routing Carrier Services and Contact Centre Services](/contracts/ocds-b5fd17-464e01da-fb65-49db-8507-44771035380d): University of Cumbria
- [DDaT26245 - Cloud Security Subscription](/contracts/ocds-b5fd17-831b0b96-b736-477f-9518-ccc4e5c24035): UK SHARED BUSINESS SERVICES LIMITED
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [UKSBS ServiceNow renewal](/contracts/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fae260e7-8f4a-457c-a4c3-7cd7a43b39b3-811010)