# Automated Telephony and Chatbot Services

> A sourced UK public sector contract award published by Norwich City Council.

## Key facts

- Buyer: [Norwich City Council](/buyers/norwich-city-council/contract-awards)
- Supplier: [Inform Communications Limited](/suppliers/inform-communications/public-sector-contract-awards)
- Award value: £65,805
- Tender value: £65,805
- Award date: 15 August 2023
- Published: 9 October 2023
- Contract start: 14 September 2023
- Contract end: 13 September 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 860756b3-6311-4cd3-9360-73c46435d022-687432
- OCID: ocds-b5fd17-2e2fb829-81d0-45a9-b036-55bcf6a18fdb

## Description

Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services\. Call-off from Lot 2 \(Cloud Software\) of G-Cloud 13 agreement with Crown Commercial Services \(CCS\)\. Direct award is permitted following due dilligence checks by the council\.

## Related contract awards

- [QS and CA for Livestock Market Relocation](/contracts/ocds-b5fd17-e8938c20-dce7-43ca-b645-74d42435609b) — Norwich City Council
- [Sheltered Housing Refurbishment](/contracts/ocds-b5fd17-949f4e3a-15c2-4865-a0eb-39a53b9a69ea) — Norwich City Council
- [Appointment of a multi-disciplinary consultancy for the Development Stage Application to the National Lottery Heritage Fund](/contracts/ocds-b5fd17-734cf1cf-8019-4f45-a788-32cfe437a97b) — Norwich City Council
- [Cyclical repairs and decorating programme](/contracts/ocds-b5fd17-6b2f1622-8fb1-45cf-9b33-7f59203431ea) — Norwich City Council
- [Translation & Interpreting Service](/contracts/ocds-b5fd17-54075a52-9d7d-4c1f-b548-9dc63dcc95cb) — London Borough of Waltham Forest
- [QBE082 09:00 2026-08-21 Haverhill to Sir Peter Hall School, Bury St Edmunds - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-3fe11212-9db7-4019-8387-e0a616618a82) — Suffolk County Council Passenger Transport
- [QOC931 09:00 2026-08-21 Onehouse & Newmarket to InToto Education, Fordham, Ely, Cambs - 4-seater vehicle & Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-88df1231-5adf-4f73-b42b-71e8931d53ab) — Suffolk County Council Passenger Transport
- [SEN20061-SEN-W/C TAXI-DOROTHY GOODMAN UPPER BARWELL LANE](/contracts/ocds-b5fd17-759dbe2b-b549-4a79-9512-eb9eafef5895) — Leicestershire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/860756b3-6311-4cd3-9360-73c46435d022-687432)