# Proc 627 - Appointment Booking Tool

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [ATAMIS LTD](/buyers/atamis-ltd/contract-awards)
- Contract winner: [MASTEK \(UK\) LTD](/contract-winners/mastek-uk/public-sector-contract-awards)
- Award value: £974,425
- Tender value: £974,425
- Award date: 27 July 2021
- Published: 20 August 2021
- Contract start: 1 July 2021
- Contract end: 31 August 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 2f7e5401-62db-400e-aedb-39d57fa21f98-462467
- OCID: ocds-b5fd17-2ea22aab-b3fe-4afe-bb41-b9d6b2f88b27

## Description

To develop a scheduling tool to assist the Asylum Operations function schedule over 25,000 asylum interviews each year\. Each interview involves the scheduling of several resources, and significant administration effort is required to maintain this process at the required level of quality\. The core requirement for the application is to provide a scheduling tool for the substantive asylum interview\. This is the key interview that most asylum-seekers have to attend in order to provide details of their claim so that the caseworker can make a decision\. This is a critical point in the asylum process as it is pivotal to the decision-making process and life-changing for the applicant, so the quality of the event and reliability in its execution are critical\. The substantive interview is complex in that is requires several resources to be available in order for it to take place\. Interviews are often cancelled, moved or have to be rebooked if there is an applicant no-show\. This is time-consuming and must be tracked and managed\. The system will be built as a set of services so that it can be used through a user interface or through other systems requesting automated booking of slots based on an agreed set of criteria\. Link to opportunity notice: https://www\.digitalmarketplace\.service\.gov\.uk/digital-outcomes-and-specialists/opportunities/14505

## Related contract awards

- [UKRI-5133 MRC LMB Microscope Servicing](/contracts/ocds-b5fd17-f2c1e0a3-93e6-4530-a6ea-b4044e7f225c): ATAMIS LTD
- [Data Reporting & Cloud Support](/contracts/ocds-b5fd17-47ee6157-4143-4c24-b458-1ce3b7b7f4ed): ATAMIS LTD
- [IFRS 16 lease valuations](/contracts/ocds-b5fd17-5a9c2991-7a66-473f-99f1-28629d1afa16): ATAMIS LTD
- [ServiceNow Licences](/contracts/ocds-b5fd17-e5ce62cd-b0bf-4ddf-a7ce-d59eb7a743ab): DSIT
- [Award of a Call Off Contract for the provision of Application Development and Environment Service](/contracts/ocds-b5fd17-2e3a5b59-e752-4b9e-9017-2c4ccf6cee93): Home Office
- [Digital Screening - Digital Leadership](/contracts/ocds-b5fd17-88bc0055-a648-4be0-a183-344d3e319a3a): NHS England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2f7e5401-62db-400e-aedb-39d57fa21f98-462467)