# Microsoft Dynamics 365 Contact Centre Telephony Programme Implementation

> A sourced UK public sector contract award published by SUFFOLK COUNTY COUNCIL.

## Key facts

- Buyer: [SUFFOLK COUNTY COUNCIL](/buyers/suffolk-county-council/contract-awards)
- Supplier: [TTEC Consulting \(UK\) Limited](/suppliers/ttec-consulting-uk/public-sector-contract-awards)
- Award value: £230,160
- Tender value: £230,160
- Award date: 30 June 2026
- Published: 2 July 2026
- Contract start: 1 July 2026
- Contract end: 30 June 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 0167322c-1992-4e66-ba09-39ba92571860-904297
- OCID: ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca

## Description

Previously awarded\. Published here for transparency purposes\. Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement \(RM1557\.14\), for the implementation of Microsoft telephony software; Copilot Studio, Teams, Dynamics 365 Contact Centre and Customer Service\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0167322c-1992-4e66-ba09-39ba92571860-904297)