# Pulse vADC support 30/09/2022 - 29/09/2023

> A sourced UK public-sector contract award published by Cornwall Council.

## Key facts

- Public buyer: [Cornwall Council](/buyers/cornwall-council/contract-awards)
- Tender value: £10,200
- Published: 21 September 2022
- Contract start: 30 September 2022
- Contract end: 29 September 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: c5e469ed-5a68-4098-8506-26a068138b0b-573217
- OCID: ocds-b5fd17-2ecb4176-dd56-4778-8615-2bcbe1561f1b

## Description

Renewal of support and licensing is required for the following device serial numbers: - MNT-STM-2000-L-1 S/N: 665564 - MNT-STM-2000-L-1 S/N: 665565 - MNT-STM-2000-L-1 S/N: 663874 - MNT-STM-2000-L-1 S/N: 665562 Of the two service support offerings \(Gold or Platinum\), we have historically and still require Gold Protection level, which provides the following: • 24x7x365 Global Support Centre assistance • Customer Support Portal access • Online knowledge base, technical documentation and support forum access • Software updates • Hardware replacement • Customer Enabled Escalation on the CSP • Maintenance Window Coverage • Support Notifications • In-depth Root Cause Analysis on demand • E-Learning access

## Related contract awards

- [Cornwall Council Market Engagement Exercise: Planning Site Analysis & Evaluation Tool](/contracts/ocds-b5fd17-d070fe55-03e2-48df-a1a9-2512e33e43aa): Cornwall Council
- [Barrow Centre, Mount Edgcumbe - Fire Repair Works](/contracts/ocds-b5fd17-99a41ba0-08ed-4a44-ab8a-ab0e0c8cfd6a): Cornwall Council
- [Geographical Gaps \(Lot 1 - Adult Skills and /or Lot 2 Fee Courses For Jobs\)](/contracts/ocds-b5fd17-c99bf91c-f1b5-4bb6-bac5-245e58286d01): Cornwall Council
- [PAHT - Kingsmoore Ward Refurbishment works](/contracts/ocds-b5fd17-f3ed2d03-021d-429a-9fa2-feb97e90f5b7): Princess Alexandra Hospital NHS Trust
- [Site Move, Furniture Removal and Recycling Services](/contracts/ocds-b5fd17-be21f806-17f1-4ee5-8358-e9b5f091384f): East and North Hertfordshire Teaching Hospital NHS Trust
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-69096c13-bb92-43e4-a42d-087f4543d58e): East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c5e469ed-5a68-4098-8506-26a068138b0b-573217)