# JCS CRM tool

> Pre-procurement notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Published: 16 December 2025
- Stage: pre_procurement
- Procurement category: services
- Notice ID: 7e32c125-9c14-416e-9f07-7d79cb2958dd-876075
- OCID: ocds-b5fd17-2ecbf367-f70a-442f-8e68-b2ed5382a8eb

## Description

DWP has a requirement for a lightweight, scalable, and cost-effective CRM solution that can meet defined functional needs, without the complexity, footprint, or costs associated with organisation-wide CRM deployments\. Please see further details and information required within the attachment\. \*UPDATE 16/12/2025 - Inclusion of attachment containing clarification question responses\*\*

## Related contract awards

- [Independent Review of Operational Contract Management \(OCM\)](/contracts/ocds-b5fd17-5bcc951a-1cb2-486c-b803-6feccf2b651d): Department for Work and Pensions
- [Laptop Device Call Off 2026](/contracts/ocds-b5fd17-29e6bc84-f6d7-49d4-b0f9-5b33db9776b1): Department for Work and Pensions
- [Workplace Services - Security Guarding](/contracts/ocds-b5fd17-dbf08388-854d-42f1-8044-b1023c5d750e): Department For Work and Pensions

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7e32c125-9c14-416e-9f07-7d79cb2958dd-876075)