Contract Award Warm and Safe Service

Awarded Contract.

Warm and Safe Wiltshire is an initiative set up by Wiltshire Council, Swindon Borough Council and the Centre for Sustainable Energy (CSE) to counter the issue of fuel poverty. Warm and Safe Wiltshire acts as a single point of contact for energy advice with the aim of reducing fuel poverty in Wiltshire and Swindon and reducing the impact on the health system, through minimising GP & Hospital admission and preventable excess winter deaths.

Warm and Safe Wiltshire is targeted at people with medical conditions that are exacerbated by living in a cold home, this can include respiratory conditions, older people (65 and older) and people on a low income. The service provides a telephone advice line to people in fuel poverty who need support with their energy bills and keeping their home warm. Advisors offer home visits and ongoing case work to those in need of the most support. The service had access to funding for heating and insulation for some clients through third party funds.