# Ticketing application and chat tool

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DfTc - Department for Transport](/buyers/dftc-department-for-transport/contract-awards)
- Contract winner: [freshworks](/contract-winners/freshworks/public-sector-contract-awards)
- Award value: £24,660
- Tender value: £24,660
- Award date: 2 November 2021
- Published: 7 November 2021
- Contract start: 3 September 2021
- Contract end: 2 September 2022
- Stage: awarded
- Procurement category: services
- Notice ID: c24231c1-3f50-4cde-a2db-71ff6f0f8982-483376
- OCID: ocds-b5fd17-2efc4da1-52a6-4f65-a452-814172a5dcc2

## Description

Contract Extension Notice

## Related contract awards

- [Systems-Theoretic Process Analysis of Automated Driving Systems](/contracts/ocds-b5fd17-218daa11-4715-4914-b5f6-7fc9d823eb27): DfTc - Department for Transport
- [Strategic Department Review Support](/contracts/ocds-b5fd17-2682a71d-6c1a-4ec0-9e5b-69f2fdc7627b): DfTc - Department for Transport
- [THRE0063 RSG Specialist Advisor](/contracts/ocds-b5fd17-a6d1372b-2a04-401f-8459-d9cc562a78ae): DfTc - Department for Transport
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c): Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91): Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0): The Princess Alexandra Hospital NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c24231c1-3f50-4cde-a2db-71ff6f0f8982-483376)