# Out of Hours Future Operating Model

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Waltham Forest](/buyers/london-borough-of-waltham-forest/contract-awards)
- Contract winner: [Capita Business Services Ltd](/contract-winners/capita-business-services/public-sector-contract-awards)
- Award value: £176,000
- Tender value: £176,000
- Award date: 19 June 2024
- Published: 15 August 2024
- Contract start: 8 July 2024
- Contract end: 30 September 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 533315e4-0fbe-4888-b264-f9cac614fb50-777694
- OCID: ocds-b5fd17-2f1c7247-7d3f-4dab-80e4-3fa2608833bb

## Description

Service agreement with Capita Business Services for Out of Hours Customer Call Handling Services, under the overarching agreement between London Borough of Ealing and Capital Business Services\.

## Related contract awards

- [Chingford Crematorium & Cemetery management System](/contracts/ocds-b5fd17-3afc25e8-6b86-48c1-93a2-125b40b3be05): London Borough of Waltham Forest
- [Translation & Interpreting Service](/contracts/ocds-b5fd17-54075a52-9d7d-4c1f-b548-9dc63dcc95cb): London Borough of Waltham Forest
- [LBWF- ARBORICULTURAL SERVICES](/contracts/ocds-b5fd17-a2d85f57-34f1-4f4f-8763-fb750cf8dd81): London Borough of Waltham Forest
- [SMF - Business Change Support](/contracts/ocds-b5fd17-bbc9e68d-eb8c-41bb-b709-50eade653bf4): Financial Conduct Authority
- [CA16331 - Cansfield High School Managed HR & Payroll Services](/contracts/ocds-b5fd17-3ef4fd3a-2091-4f1c-9958-52f74ec60752): Cansfield High School
- [Procurement Consultancy Support](/contracts/ocds-b5fd17-9a2363ae-f7e2-4819-97c2-be6575700ccb): Financial Conduct Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/533315e4-0fbe-4888-b264-f9cac614fb50-777694)