Contract award record
CJ720 Clearing Contact Centre - RM6116 Network Services 3
Notice details
- Published
- Category
- services
- Buyer region
- Yorkshire and The Humber
- Source
- View official notice
Public buyer and contract winner
Award value£342,000
- AwardedCompleted
- StartCurrent phase
- EndUpcoming
Work description
To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c
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