# CJ720 Clearing Contact Centre - RM6116 Network Services 3

> A sourced UK public-sector contract award published by Leeds Beckett University.

## Key facts

- Public buyer: [Leeds Beckett University](/buyers/leeds-beckett-university/contract-awards)
- Contract winner: [Vodafone Limited](/contract-winners/vodafone/public-sector-contract-awards)
- Award value: £342,000
- Tender value: £342,000
- Award date: 15 April 2024
- Published: 18 April 2024
- Contract start: 16 April 2024
- Contract end: 15 April 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 11eff166-a5a5-467e-9805-d2c358be37a9-742263
- OCID: ocds-b5fd17-2f1c80bd-9a95-4901-af26-c9263b53065d

## Description

To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response \(IVR\), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email\. Using the CCS Network Services 3 RM6116 framework, lot 4c

## Related contract awards

- [778SB Furniture Supply & Installation](/contracts/ocds-b5fd17-73ff4755-e2bb-467d-ac0a-d966ec0ec697): Leeds Beckett University
- [Alumni CRM & Associated Services](/contracts/ocds-b5fd17-94d2bf93-f92b-4439-bf56-2ef2f6f18ba1): Leeds Beckett University
- [746SB Electrical Building Services Framework](/contracts/ocds-b5fd17-aef75403-2c12-4bee-8f3e-b941fa1cdc9a): Leeds Beckett University
- [GB-London: Mobile Airtime Contract](/contracts/ocds-b5fd17-a0945671-0669-4d5f-bbe4-80bf961aecb0): BIP SOLUTIONS LIMITED
- [Customer Contact Centre Solution \(CCaaS\)](/contracts/ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016): WANDLE HOUSING ASSOCIATION LIMITED
- [Mobile Voice and Data services](/contracts/ocds-b5fd17-75f9e03d-d8ae-44b6-93be-8bfcb65e0749): Ministry of Justice

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/11eff166-a5a5-467e-9805-d2c358be37a9-742263)