# GB-Glasgow: IVR Review Services

> A sourced UK public sector contract award published by Student Loans Company Limited.

## Key facts

- Buyer: [Student Loans Company Limited](/buyers/student-loans-company-limited/contract-awards)
- Tender value: £100,000
- Published: 25 January 2024
- Contract start: 14 March 2024
- Contract end: 13 March 2026
- Stage: open_tender
- Procurement category: services
- Notice ID: 5105832b-69e8-4461-80b3-abdcfdcb8583-717322
- OCID: ocds-b5fd17-2f258dbc-18fb-44e6-ad0a-73ad84464939

## Description

The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor\. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises \(SMEs\)\. However, any selection of tenderers will be based solely on the criteria set out for the procurement\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5105832b-69e8-4461-80b3-abdcfdcb8583-717322)