# Service Management Tool - Support Hubs

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [British Transport Police](/buyers/british-transport-police/contract-awards)
- Contract winner: [Freshworks Inc\.](/contract-winners/freshworks/public-sector-contract-awards)
- Award value: £336,920
- Tender value: £336,920
- Award date: 23 November 2021
- Published: 25 November 2021
- Contract start: 15 December 2021
- Contract end: 14 December 2023
- Stage: awarded
- Procurement category: services
- Notice ID: e05bc604-1397-4ff0-b65a-244ccc369905-488930
- OCID: ocds-b5fd17-2f469c30-b4e1-4b3b-bb08-380647e873d2

## Description

G-Cloud 12 Call off for Service Management Tool for BTP Support Hubs

## Related contract awards

- [PPL PRS Music Licence 2026-27](/contracts/ocds-b5fd17-ffefb70c-f3ee-434d-8c3c-042aa9589515): British Transport Police
- [HR and Duty Management System](/contracts/ocds-b5fd17-8491e12c-1cfa-418f-be22-82ef35818839): British Transport Police
- [Axon Taser Cartridges](/contracts/ocds-b5fd17-6b872a69-73d1-464d-a12d-9461421bc5a4): British Transport Police
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c): Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91): Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0): The Princess Alexandra Hospital NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e05bc604-1397-4ff0-b65a-244ccc369905-488930)