# Research - The language of complaints

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [LEGAL OMBUDSMAN](/buyers/legal-ombudsman/contract-awards)
- Contract winner: [IFF Research](/contract-winners/iff-research/public-sector-contract-awards)
- Award value: £38,720
- Tender value: £40,000
- Award date: 8 March 2017
- Published: 13 March 2017
- Contract start: 13 March 2017
- Contract end: 23 June 2017
- Stage: awarded
- Procurement category: services
- Notice ID: 7ecc6314-5984-4a0d-beca-8c5b204dae9d-134270
- OCID: ocds-b5fd17-2fad0eb5-1ea9-4a98-b44c-04e130a08022

## Description

The Legal Ombudsman wishes to commission research to explore the impact of language on complaint outcomes throughout the legal complaints process\.

## Related contract awards

- [Contract Tender for a Service Complaints Adjudicator](/contracts/ocds-b5fd17-c7787029-2f6a-4aab-ad60-6cafaa009adc): LEGAL OMBUDSMAN
- [notice of award of contract for the provision of temporary staff](/contracts/ocds-b5fd17-0d670842-dd23-4e93-a441-3307878ef326): LEGAL OMBUDSMAN
- [Notice of Award of Contract for Provision of Temporary Staffing](/contracts/ocds-b5fd17-10c969bb-acb8-4ac4-bab0-c5106c760f47): LEGAL OMBUDSMAN
- [Employer Skills Survey 2026/2028 \(con\_31795\)](/contracts/ocds-b5fd17-8783ec87-529c-43c6-b0b1-6dae21b966a9): Department for Education
- [Reducing Parental Conflict - National Offer User research](/contracts/ocds-b5fd17-5be04410-9ca0-45d9-9859-319a9bef3ec1): IFF Research Limited
- [Later Life Mortgages Market Study Quantitative Consumer Research](/contracts/ocds-b5fd17-84e03565-943a-4982-9fc7-69902aa8258a): FCA

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7ecc6314-5984-4a0d-beca-8c5b204dae9d-134270)