# Voice of the Customer Research Platform procurement

> A sourced UK public sector contract award published by Cabinet Office : Cabinet Office.

## Key facts

- Buyer: Cabinet Office : Cabinet Office
- Supplier: [Qualtrics, LLC](/suppliers/qualtrics-llc/public-sector-contract-awards)
- Award value: £100,000
- Tender value: £100,000
- Award date: 31 March 2021
- Published: 25 May 2021
- Contract start: 1 April 2021
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: cb226da1-c2fe-4a9b-b166-75c2910ea99b-438940
- OCID: ocds-b5fd17-2fb5f470-684d-4880-836d-76346aa71d67

## Description

The Authority is seeking approval to procure a SaaS Customer Experience Platform to measure and research customer satisfaction for the services we operate Additional information: Redacted Award Letter and Call-Off Contract attached\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cb226da1-c2fe-4a9b-b166-75c2910ea99b-438940)
