# Future Contact Solution

> A sourced UK public sector contract award published by HM Land Registry.

## Key facts

- Buyer: [HM Land Registry](/buyers/hm-land-registry/contract-awards)
- Supplier: [Route 101 Limited](/suppliers/route-101/public-sector-contract-awards)
- Award value: £2,361,950
- Tender value: £6,000,000
- Award date: 8 June 2026
- Published: 17 June 2026
- Contract start: 15 June 2027
- Contract end: 14 June 2030
- Stage: awarded
- Procurement category: services
- Notice ID: 496b6dc3-9d49-45c3-887e-52a663ee5c3f-902527
- OCID: ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a

## Description

Contact Centre Technology\. Inbound and outbound contact centre delivery and management including ongoing support and maintenance

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/496b6dc3-9d49-45c3-887e-52a663ee5c3f-902527)
