RBKC Out of Hours Call Centre Service

The Royal Borough of Kensington & Chelsea (RBKC) is inviting tenders from sufficiently experienced and qualified contractors for the provision of an out of hours call handling service. A Service Contract will be awarded to one contractor. The contract will be established for an initial duration of 36 months, with the option to extend for up to 24 further months at RBKC's discretion. The delivery of the contract is anticipated to begin on or around Tuesday 22nd August 2023.

To Apply

The full tender pack, including the specification of requirements and contract terms and conditions can be downloaded from the capitalEsouring e-tendering portal. Please search for reference PRJ_RBKC_20857. Registration on the portal is necessary to be able to download the documents. Guidance about how to access the tender documents can be found on the RBKC Procurement website.

Tender submissions must be submitted via the portal. The deadline for submitting a tender response for this opportunity is midday on Monday 10th July 2023.

Please submit any clarification questions relating to this tender via the message board on the portal. The deadline for clarification questions for this opportunity is midday on Monday 3rd July 2023.