# Contact Centre Transformation to Hosted Solution Phase 2 \(G-Cloud 14 Call Off\)

> A sourced UK public sector contract award published by Peterborough City Council.

## Key facts

- Buyer: [Peterborough City Council](/buyers/peterborough-city-council/contract-awards)
- Supplier: [PricewaterhouseCoopers \(LLP\)](/suppliers/pricewaterhousecoopers/public-sector-contract-awards)
- Award value: £320,000
- Tender value: £320,000
- Award date: 4 April 2025
- Published: 19 June 2025
- Contract start: 14 April 2025
- Contract end: 31 July 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 13729684-1c97-43db-89db-c082abf5363d-850368
- OCID: ocds-b5fd17-2fd79768-071f-455f-9dff-3edaedc32163

## Description

Phase 2 of the contact centre transformation project - AWS voice automation & enhanced benefits and redesign of the contact model\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/13729684-1c97-43db-89db-c082abf5363d-850368)