# 1516BC11 Customer Experience of Stopping Tax Credits and Transition to Universal Credit

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: [Ipsos MORI](/contract-winners/ipsos-mori/public-sector-contract-awards)
- Award value: £57,290
- Tender value: £57,290
- Award date: 8 December 2015
- Published: 18 November 2016
- Contract start: 11 December 2015
- Contract end: 29 May 2016
- Stage: awarded
- Procurement category: services
- Notice ID: 54b8e155-ce2e-4732-9ae8-39c4bc0b2ef5-84332
- OCID: ocds-b5fd17-2fe4465e-adc9-11e6-9901-0019b9f3037b

## Description

The research will inform the improvement of the current ‘stopping tax credits’ service, and will inform the development of further services designed to move larger volumes of tax credits customers to Universal Credit\. It will help ensure that the customer journey is as smooth as possible, and inform communication products \(from DWP and HMRC\) for customers moving into Universal Credit\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/54b8e155-ce2e-4732-9ae8-39c4bc0b2ef5-84332)