T0472 Customer insight - influencing planning, delivery, and outcomes of maintenance

National Highway's SES, Asset Management Development Group (Maintenance Requirements team) is looking to set up a contract for provision of a range of customer service initiatives to influence planning, delivery, and outcomes of cyclical maintenance. You will work with Operational Directorate in their planning and delivery of cyclical maintenance plans to assure they are meeting the needs of the customer. The task will also contribute to achieving the outcomes listed in GM 701 - Asset Delivery Asset Maintenance, and GS 801 - Asset Delivery Asset Inspections.