# TOM Delivery Partner for CCG \(CW95581\)

> A sourced UK public sector contract award published by H M REVENUE & CUSTOMS.

## Key facts

- Buyer: [H M REVENUE & CUSTOMS](/buyers/h-m-revenue-customs/contract-awards)
- Supplier: [Baringa Partners LLP](/suppliers/baringa-partners/public-sector-contract-awards)
- Award value: £4,165,000
- Tender value: £4,165,000
- Award date: 21 July 2024
- Published: 18 December 2024
- Contract start: 22 July 2024
- Contract end: 21 July 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 1c8b1ba5-6265-4b8a-a4ce-238a4fa97480-812091
- OCID: ocds-b5fd17-309c4adf-04d7-436d-b576-d72039653000

## Description

Provision of support and design of a Target Operating Model for Customer Care Group incl\. governance, process data, technology, people and skills\. Wave 1: better use of planning in operations\. Wave 2: enabling CCG to have a flexible workforce\.

## Related contract awards

- [Additional AUI Improvements Delivery Team Resource](/contracts/ocds-b5fd17-a39e60c6-70f9-4713-81b0-34e5a94499f3) — H M REVENUE & CUSTOMS
- [ServiceNow Unity Integrations](/contracts/ocds-b5fd17-202968f5-aee5-48aa-9024-41bd9826b2b7) — H M REVENUE & CUSTOMS
- [Service Central \(ServiceNow\)](/contracts/ocds-b5fd17-8cddcc1e-9e77-4dca-9cc5-0db9fba48a79) — H M REVENUE & CUSTOMS
- [B and T - UKTI Website Re-tender Contract Expiry](/contracts/ocds-b5fd17-243e8a0a-b31f-42dd-aa81-f35948785dcc) — H M REVENUE & CUSTOMS
- [Modernising Government Communications Programme Consultancy Support](/contracts/ocds-b5fd17-749621bb-824d-40e3-8d02-bea2c1d69861) — Cabinet Office
- [Network Charging Modelling Options Review](/contracts/ocds-b5fd17-ba68b3b3-0328-4fed-bcec-581e67be2783) — Ofgem
- [Transformation Office](/contracts/ocds-b5fd17-2af65cac-59b8-4728-9e93-c12f2043b0ca) — Department for Work and Pensions
- [CX&M Audit & Assurance](/contracts/ocds-b5fd17-ee30f00b-dc52-4c53-bb05-2542e9d0dc25) — Civil Aviation Authority
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-88a2edd4-8980-4b30-90b2-cd06e6f272dd) — East Sussex County Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [Technology Delivery Partner 2026](/contracts/ocds-b5fd17-2a03f0e3-ff79-468b-bffc-b6123bf61fb0) — GOVERNMENT PROPERTY AGENCY
- [QBE092 09:00 2026-08-24 Brandon & Lakenheath to West Suffolk College, Bury St Edmunds - 6-seater and a Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-c26c4d20-3bb7-4548-9459-91f832bd3c38) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1c8b1ba5-6265-4b8a-a4ce-238a4fa97480-812091)