# Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

> A sourced UK public sector contract award published by NHS Midlands & Lancashire Commissioning Support Unit.

## Key facts

- Buyer: [NHS Midlands & Lancashire Commissioning Support Unit](/buyers/nhs-midlands-and-lancashire-commissioning-support-unit/contract-awards)
- Supplier: [Digital Space Cloud Services Limited](/suppliers/digital-space-cloud-services/public-sector-contract-awards)
- Award value: £133,000
- Tender value: £133,000
- Award date: 19 December 2025
- Published: 22 April 2026
- Contract start: 1 January 2026
- Contract end: 31 December 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 9b243168-13f1-4079-b706-ca26c366e85f-894006
- OCID: ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd

## Description

The following describes the main components of the service\. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage\. Estimated AWS Resale calls, Chat, Gen AI, storage etc\.\.\( Note AWS resale recalls, storage etc is estimated and dependent on usage\.\)

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9b243168-13f1-4079-b706-ca26c366e85f-894006)