# Provision of T&T- ITSM Level 1 Support \(Service Desk\) services > Contract award record from UK public-sector procurement sources. ## Key facts - Public buyer: Department of Health and Social Care \(T&T\) - Contract winner: [Methods Business and Digital Technology Limited](/contract-winners/methods-business-and-digital-technology/public-sector-contract-awards) - Award value: £4,000,000 - Tender value: £4,000,000 - Award date: 8 August 2021 - Published: 18 August 2021 - Contract start: 2 August 2021 - Contract end: 1 August 2022 - Stage: awarded - Procurement category: services - Notice ID: 2b134d97-4b6d-4aff-8e89-fbf1b2ab114e-461633 - OCID: ocds-b5fd17-31465649-d441-477f-873c-be77bcdb08aa ## Description Provision of Requirement 1 - The Provision of Service Desk IT Support and Service Desk Agents \(SDAs\) for Test and Trace Service Desk on a 24-hour x 365 day basis\. ## Related contract awards - [UK University novel antibody screening for UK manufactured Lateral flow tests](/contracts/ocds-b5fd17-b27dcd87-d6d5-40e7-b237-8c964466cb14): Department of Health and Social Care \(T&T\) - [DRW Samba II Reagent](/contracts/ocds-b5fd17-a75fa831-a2c5-40b2-a3e0-638684131209): Department of Health and Social Care \(T&T\) - [Development and Operation of the NHS Test and Trace COVID-19 Contact Tracing Application](/contracts/ocds-b5fd17-82f40618-921b-450d-8f46-08a96b67792c): Department of Health and Social Care \(T&T\) - [EA Benefits Assurance & Business Case Support](/contracts/ocds-b5fd17-02cad474-8ed3-452b-9813-54848da7b61b): DEFRA - [Cloud Infrastructure Management](/contracts/ocds-b5fd17-567c784f-b488-44fe-a85f-b29ce5d8c320): Food Standards Agency - [Homes England - Integrated Change Programme ICP \(G-Cloud 14 Lot 3: Cloud Support\)](/contracts/ocds-b5fd17-bdd519f0-37b3-4812-8679-5147f4ae13e8): Homes England \(the name adopted by the Homes and Communities Agency\) ## Source [View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2b134d97-4b6d-4aff-8e89-fbf1b2ab114e-461633)