# Designing and running the BR-MeX pilot year

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [O F W A T](/buyers/o-f-w-a-t/contract-awards)
- Contract winner: [IFF Research Ltd](/contract-winners/iff-research/public-sector-contract-awards)
- Award value: £179,961
- Tender value: £179,961
- Award date: 19 May 2023
- Published: 1 August 2023
- Contract start: 30 May 2023
- Contract end: 31 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 75edd9f7-f78d-4028-8067-3c027b432448-654253
- OCID: ocds-b5fd17-31637cad-a72f-4352-ba48-eee752923e81

## Description

The overarching objective of BR-MeX is to incentivise wholesale water companies to provide an excellent wholesaler customer experience to business customers and Retailers\. Ofwat and MOSL are working collaboratively on commissioning a design and research project to develop and pilot the two primary surveys that will measure performance in this area, namely these are: 1\. B-MeX: A survey aiming to seek business customers' feedback on wholesaler performance through a survey based on a specific customer contact with the wholesaler\. 2\. R-MeX: A survey to seek Retailers' feedback on wholesaler performance\. The primary objective of this project is to design, test and pilot all aspects of the B-MeX and R-MeX surveys in 2023-2024 to ensure the survey methodology is robust for a full-scale shadow run in spring 2024\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/75edd9f7-f78d-4028-8067-3c027b432448-654253)