# Repairs & Emergency Out-Of-Hours Contact Services \(AH-257\)

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Alliance Homes](/buyers/alliance-homes/contract-awards)
- Tender value: £100,000
- Published: 18 January 2019
- Planned start: 5 April 2019
- Planned end: 4 April 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: d6c57aad-9719-4572-84d5-a19c46606ddc-264562
- OCID: ocds-b5fd17-3170a14c-6327-46cc-b418-130374f050b4

## Description

Provision of call handling \(and potentially other contact methods\) for the Alliance Homes and partners repairs contact service\. The service will operate at times outside of core opening hours, some planned times inside of core opening hours together with unplanned business continuity cover\. The resulting contract will initially be for a duration of three years with the possibility of a two-year extension\. Further details are contained within the tender documents available through Alliance Homes e-tendering portal\. Additional information: Is a Recurrent Procurement Type? : No

## Related contract awards

- [Contact Centre Telephony Solution \(662-AHL\) - AWARD](/contracts/ocds-b5fd17-eba7b454-86ea-49d5-8129-de12e24270e4): Alliance Homes
- [Drainage Works \(657-AHL\) - AWARD](/contracts/ocds-b5fd17-471229ac-bb55-4b8a-9056-0d688e5a5e64): Alliance Homes
- [Maintenance of Stair Lifts, Step Lifts, Through Lifts and Lifting Hoists \(660-AHL\) - AWARD](/contracts/ocds-b5fd17-27d6d19a-1d79-405d-a646-5f88dcc1eae7): Alliance Homes

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d6c57aad-9719-4572-84d5-a19c46606ddc-264562)