# Provision of Telephony Technical Support Services to the implementation of Unified Communications

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DEPARTMENT FOR ENVIRONMENT, FOOD & RURAL AFFAIRS](/buyers/department-for-environment-food-rural-affairs/contract-awards)
- Contract winner: Methods
- Award value: £241,583
- Tender value: £241,583
- Award date: 23 October 2014
- Published: 18 November 2016
- Contract start: 21 October 2014
- Contract end: 31 March 2016
- Stage: awarded
- Procurement category: services
- Notice ID: f7c4d93f-a10e-4e63-a33e-817cd4eb4e3e-84545
- OCID: ocds-b5fd17-3192f0f9-adc9-11e6-9901-0019b9f3037b

## Description

Environment Agency led a procurement for a pan-Defra Unified Communications platform and is now seeking approval from the Cabinet Office to award a Contract to the preferred supplier\. The Defra Network wishes to on-board onto the EA solution over the course of 2015\. To do so there is a key requirement to make a number of technical changes to the Defra IT network, implement the service model to support the service going forward, work with the Unified Communications supplier to configure the new system, decommission the old telephony used across the Estate\. Telephony technical support services are required to ensure the implementation proceeds to plan and IBM and the UC service provider's technical work is managed appropriately\. Telephony Technical Support services are available on GCloud and an analysis of the offers has identified that the lowest priced, capable supplier is Methods Additional information: Please note that Defra procurement uses e-tendering, provided by Bravosolutions\. In order to access the Bravo system you will need to be registered\. Could I therefore request that you register on the Bravo portal for Defra\. If you’re already registered on the Bravo portal please check that your registration includes Defra, as you have to specify us in order to correctly receive the tender documents\. If you have any problems with the registration process, please contact the Bravo helpline on 0800 368 4850 or alternatively email them at help@bravosolution\.co\.uk\. The link you require for new registration/amendments to registrations is - https://defra\.bravosolution\.co\.uk

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f7c4d93f-a10e-4e63-a33e-817cd4eb4e3e-84545)