Contract award record
Helpdesk System
Notice details
- Published
- Category
- services
- Buyer region
- East Midlands
- Source
- View official notice
Public buyer and contract winner
Public buyer
Nottingham University Hospitals NHS Trustawarded to
Contract winner
Freshworks Technologies UK LimitedAward value£35,700
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
Freshworks' omnichannel customer-support platform consists of FreshDesk (Email,Social), FreshChat (chat), FreshCaller (telephony) and Freddy (AI/BOTS). It enables teams to deliver exceptional customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. It is intuitive, configurable and offers value through flexible pricing plans to suit customers of all sizes.