# Helpdesk System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Nottingham University Hospitals NHS Trust](/buyers/nottingham-university-hospitals-nhs-trust/contract-awards)
- Contract winner: [Freshworks Technologies UK Limited](/contract-winners/freshworks-technologies-uk/public-sector-contract-awards)
- Award value: £35,700
- Tender value: £35,700
- Award date: 28 February 2024
- Published: 29 April 2024
- Contract start: 1 April 2024
- Contract end: 31 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: a77aae8d-e18f-4e7f-a4bc-a6deeaa3d113-745594
- OCID: ocds-b5fd17-31f2721c-f0a4-4d5c-8cca-f6339e641b32

## Description

Freshworks' omnichannel customer-support platform consists of FreshDesk \(Email,Social\), FreshChat \(chat\), FreshCaller \(telephony\) and Freddy \(AI/BOTS\)\. It enables teams to deliver exceptional customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting\. It is intuitive, configurable and offers value through flexible pricing plans to suit customers of all sizes\.

## Related contract awards

- [Nitric Gas Therapy - Gas, Cylinder Rental & Medical Equipment Rental](/contracts/ocds-b5fd17-9f1d90e0-927d-48c0-b305-ea1b9e510ff1): Nottingham University Hospitals NHS Trust
- [Replacement of 2x Thoracic Bronchoscopes](/contracts/ocds-b5fd17-3bbd52f8-e76e-4f9e-9544-d434906d8d39): Nottingham University Hospitals NHS Trust
- [Engineering Inspection Services](/contracts/ocds-b5fd17-72a60eff-fc32-4660-bf9a-6ca7f259c92b): Nottingham University Hospitals NHS Trust
- [Helpdesk System](/contracts/ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf): Nottingham University Hospitals NHS Trust
- [ITSM Service Desk Software](/contracts/ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d): Surrey and Borders Partnership NHS Foundation Trust
- [Freshservice - ITSM Service Desk Software](/contracts/ocds-b5fd17-addcada1-93d9-44c7-bcf4-8d03269edfb5): Norfolk and Norwich University Hospitals NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a77aae8d-e18f-4e7f-a4bc-a6deeaa3d113-745594)