# Customer experience software platforms

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Coventry City Council](/buyers/coventry-city-council/contract-awards)
- Contract winner: [GRANICUS-FIRMSTEP LIMITED](/contract-winners/granicus-firmstep/public-sector-contract-awards)
- Award value: £665,000
- Tender value: £665,000
- Award date: 1 November 2023
- Published: 20 December 2023
- Contract start: 1 April 2024
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: goods
- Notice ID: 51021d82-40d6-46d3-9ddc-c2cf0e1f8ee9-707737
- OCID: ocds-b5fd17-3206e8d4-9651-4590-8555-27da06eeb2f1

## Description

Supply of three customer experience related software platforms including the including the licencing, hosting and support and maintenance for each\. Contract has been awarded via G-Cloud 13\. The G-Cloud contract includes a optional 1 year extension\. The potential value of the extension has been included in the contract value\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/51021d82-40d6-46d3-9ddc-c2cf0e1f8ee9-707737)