# CH232464 OUT OF HOURS CALL CENTRE SERVICE

> A sourced UK public sector contract award published by London Borough of Ealing.

## Key facts

- Buyer: [London Borough of Ealing](/buyers/london-borough-of-ealing/contract-awards)
- Tender value: £7,000,000
- Published: 5 April 2024
- Contract start: 20 October 2025
- Contract end: 20 October 2030
- Stage: open_tender
- Procurement category: services
- Notice ID: 65cabb55-5458-42d3-9fb0-5cb108276244-738379
- OCID: ocds-b5fd17-324be918-912c-4ba2-a418-4fee854400df

## Description

Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015\. This new arrangement is open to the contracting authorities listed below\. Each party will enter into separate but identical Services Agreements save for local variations and factual differences\. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council\. :- • All UK Councils and Housing Sector Arm's Length Management Organisations \(ALMO\) s who offer an out of hour's service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils • all central government departments offices and bodies\. • Any Registered Social Landlords • Any Integrated Care Systems and Integrated Care Boards in UK • Any Local Authority Trading Companies • Any Local Authority Direct Service Organisations

## Related contract awards

- [RE23074 Purchase of supermarket vouchers for household support fund](/contracts/ocds-b5fd17-25369438-8500-47a6-b08b-6a7361567b7f) — London Borough of Ealing
- [RE23084 Valuations via CCS RM6168 Valuation & Compulsory Purchase Orders](/contracts/ocds-b5fd17-3b8acb60-2905-4f71-8fea-3cdcf60bd9b6) — London Borough of Ealing
- [CH232460 Content Management System & Website Services 2024](/contracts/ocds-b5fd17-504f03c7-dc45-4f0f-a441-66516afefb6f) — London Borough of Ealing
- [RE23058 ESPO CALL OFF 239\_24 Washroom Services](/contracts/ocds-b5fd17-3e3326fc-2319-456d-94a2-6521b796d4a7) — London Borough of Ealing
- [Expression of Interest: Refurbishment and upgrade of Community Hub roof, refurbishment of 2No\. toilet blocks and construction of new toilet facilities](/contracts/ocds-b5fd17-70463f6d-3eac-44fe-98e8-44f708164081) — Padstow Town Council
- [Apprenticeships Training Dynamic Marketplace](/contracts/ocds-b5fd17-59d47106-465e-4306-bc16-9ca86277e1ca) — GOVERNMENT COMMERCIAL AGENCY
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-d1f8674f-6dd8-4a46-998e-a453bcd98938) — East Sussex County Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-7deb34b9-f0a4-46d0-b6b9-e4d79e05ffca) — East Sussex County Council
- [Translation & Interpreting Service](/contracts/ocds-b5fd17-54075a52-9d7d-4c1f-b548-9dc63dcc95cb) — London Borough of Waltham Forest
- [QBE082 09:00 2026-08-21 Haverhill to Sir Peter Hall School, Bury St Edmunds - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-3fe11212-9db7-4019-8387-e0a616618a82) — Suffolk County Council Passenger Transport
- [QOC931 09:00 2026-08-21 Onehouse & Newmarket to InToto Education, Fordham, Ely, Cambs - 4-seater vehicle & Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-88df1231-5adf-4f73-b42b-71e8931d53ab) — Suffolk County Council Passenger Transport
- [SEN20061-SEN-W/C TAXI-DOROTHY GOODMAN UPPER BARWELL LANE](/contracts/ocds-b5fd17-759dbe2b-b549-4a79-9512-eb9eafef5895) — Leicestershire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/65cabb55-5458-42d3-9fb0-5cb108276244-738379)