Ofwat and Consumer Council for Water research on customer licence condition

This ITT is for qualitative research with household water customers. Objectives: The objectives of the research are to understand: • Customers' expectations of water and wastewater companies in relation to specific areas of customer service and support. • Customer views on what principles the new licence condition should include. • Customer views on the guidance proposed to support the interpretation of the licence condition - for example, specific questions on the expectations within the guidance. • The range and diversity of views that customers have in relation to this (including any differences in views between groups of customers).