# Ofwat and Consumer Council for Water research on customer licence condition

> A sourced UK public sector contract award published by O F W A T.

## Key facts

- Buyer: [O F W A T](/buyers/o-f-w-a-t/contract-awards)
- Supplier: [WALNUT UNLIMITED LTD](/suppliers/walnut-unlimited/public-sector-contract-awards)
- Award value: £69,950
- Tender value: £69,950
- Award date: 23 November 2022
- Published: 23 December 2022
- Contract start: 29 November 2022
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 464dced2-7ac9-4929-856f-3188344f0b8f-601686
- OCID: ocds-b5fd17-32b0e973-10e7-4403-aac7-250be8f77a63

## Description

This ITT is for qualitative research with household water customers\. Objectives: The objectives of the research are to understand: • Customers' expectations of water and wastewater companies in relation to specific areas of customer service and support\. • Customer views on what principles the new licence condition should include\. • Customer views on the guidance proposed to support the interpretation of the licence condition - for example, specific questions on the expectations within the guidance\. • The range and diversity of views that customers have in relation to this \(including any differences in views between groups of customers\)\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/464dced2-7ac9-4929-856f-3188344f0b8f-601686)