# GB-Norwich: Income Analytics and Engagement service 2026

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Flagship Housing Limited](/buyers/flagship-housing-limited/contract-awards)
- Contract winner: [Voicescape Limited](/contract-winners/voicescape/public-sector-contract-awards)
- Award value: £306,454
- Tender value: £306,454
- Award date: 27 April 2026
- Published: 7 July 2026
- Contract start: 1 May 2026
- Contract end: 30 April 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 73862d51-dfed-4dc0-bb37-375bbddb58be-905046
- OCID: ocds-b5fd17-32b9fcee-8453-423f-9bdc-86e7c60ebec6

## Description

Analytics tool and engagement platform to support income maximisation and operation efficiency for the Income Collection team\. Contract value for the whole contract term £255,378 ex VAT £306,453\.60 incl\. VAT Additional information: Call-Off Contract for the G-Cloud 14 Framework Agreement \(RM1557\.14\)

## Related contract awards

- [Energy Efficiency Retrofit Installation Contractors and Consultants and associated services](/contracts/ocds-b5fd17-eb80292f-e287-4f85-b9b6-e8362d79322f): Flagship Housing Limited
- [2026-07 Building Works, Supplies & Services including specialists and consultancy](/contracts/ocds-b5fd17-e3bdfb15-f376-4921-b659-519b9406ae64): Flagship Housing Limited
- [GB-Norwich: Digital Operating Model and Workforce Strategy \(HR\)](/contracts/ocds-b5fd17-fb5e7b61-94ab-45ca-a6df-162a70376d62): Flagship Housing Limited
- [Collections, Caseload Manager, and Paypoint Integration](/contracts/ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f): ROOFTOP HOUSING GROUP LIMITED
- [GB-Norwich: This is an award against Gcloud 14 RM1557\.14 for Income Analytics and Engagement service 2026](/contracts/ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa): Flagship Housing Limited
- [Compliance for responsive repairs and post-inspection damp and mould contact](/contracts/ocds-b5fd17-a0f9553c-ad19-485a-916c-0bef230593f8): mhs homes group

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/73862d51-dfed-4dc0-bb37-375bbddb58be-905046)