# Appointment of Market Research Partners - Customer satisfaction

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [LEGAL OMBUDSMAN](/buyers/legal-ombudsman/contract-awards)
- Contract winner: ICM research Limited
- Award value: £56,000
- Tender value: £56,000
- Award date: 15 February 2017
- Published: 27 June 2017
- Contract start: 1 April 2017
- Contract end: 31 March 2018
- Stage: awarded
- Procurement category: services
- Notice ID: 12483b56-fe9f-453b-aaf7-9be8dc902b4f-156851
- OCID: ocds-b5fd17-32c34585-5f49-4810-9f55-b349700088a5

## Description

The Legal Ombudsman exists to make it simpler for consumers of legal services to access an independent expert to resolve complaints\. From January 2015 we expanded our jurisdiction to accept complaints about Claims Management Companies \(CMCs\)\. The Legal Ombudsman aims to provide a complaint handling service that is fair, accessible, easy to use and focused on resolving complaints informally and quickly\. We continually aim to improve the services we provide and we have recently undertaken work to identify our key service standards which need to be measured in order to monitor, track and improve our performance\. In order to do this, it is essential that we capture customer feedback and opinion in a robust and timely manner\.

## Related contract awards

- [Contract Tender for a Service Complaints Adjudicator](/contracts/ocds-b5fd17-c7787029-2f6a-4aab-ad60-6cafaa009adc): LEGAL OMBUDSMAN
- [notice of award of contract for the provision of temporary staff](/contracts/ocds-b5fd17-0d670842-dd23-4e93-a441-3307878ef326): LEGAL OMBUDSMAN
- [Notice of Award of Contract for Provision of Temporary Staffing](/contracts/ocds-b5fd17-10c969bb-acb8-4ac4-bab0-c5106c760f47): LEGAL OMBUDSMAN
- [A303 Insights](/contracts/ocds-b5fd17-a8683dbe-e20a-4c82-b2b7-1080ccd81f10): NATIONAL HIGHWAYS LIMITED
- [HMPO Customer Satisfaction Market Research](/contracts/ocds-b5fd17-05b18c9e-0571-4f0c-bed9-6ca4eafa550f): Home Office
- [Public Attitudes & Community Insight](/contracts/ocds-b5fd17-255a9eec-6ff0-48d5-a32c-2fd03a664480): Home Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/12483b56-fe9f-453b-aaf7-9be8dc902b4f-156851)