# P253 - Contact Centre Transformation

> A sourced UK public sector contract award published by Westminster City Council.

## Key facts

- Buyer: [Westminster City Council](/buyers/westminster-city-council/contract-awards)
- Supplier: [TTEC Consulting \(UK\) Limited](/suppliers/ttec-consulting-uk/public-sector-contract-awards)
- Award value: £412,653
- Tender value: £412,653
- Award date: 7 February 2025
- Published: 17 February 2025
- Contract start: 7 February 2025
- Contract end: 6 February 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 3096adf4-91c4-47c2-9985-c59b3de3218e-827172
- OCID: ocds-b5fd17-33459b56-d758-4af8-bdb9-b473b88e3340

## Description

To implement Microsoft Dynamics 365 Contact Centre Solution

## Related contract awards

- [Development Pipeline Programme planning consultant - Mayne House](/contracts/ocds-b5fd17-2058fba0-7d1e-4626-975f-599d7c020224) — Westminster City Council
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- [Telephony Modernisation](/contracts/ocds-b5fd17-ebaa0849-97d3-40bb-a53d-ffcd2ecce9d1) — Wirral Borough Council
- [Microsoft Dynamics 365 Contact Centre Telephony Programme Implementation](/contracts/ocds-b5fd17-2ea3ee45-7ff6-4076-80c4-488acde30fca) — SUFFOLK COUNTY COUNCIL
- [Microsoft Dynamics 365 Contact Centre Telephony Programme](/contracts/ocds-b5fd17-58c58d9d-3ae8-447f-9636-2c7b8df425ca) — SUFFOLK COUNTY COUNCIL
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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3096adf4-91c4-47c2-9985-c59b3de3218e-827172)