# Customer Engagement Centre

> A sourced UK public sector contract award published by Department For Education.

## Key facts

- Buyer: [Department For Education](/buyers/department-for-education/contract-awards)
- Supplier: [ARVATO LIMITED](/suppliers/arvato/public-sector-contract-awards)
- Award value: £37,639,285
- Tender value: £37,639,285
- Award date: 11 February 2021
- Published: 11 March 2021
- Contract start: 2 August 2021
- Contract end: 1 August 2026
- Stage: awarded
- Procurement category: services
- Notice ID: e138d78b-adbe-425d-bebf-43c75eaddfe4-419629
- OCID: ocds-b5fd17-34104674-bf16-451e-91e8-7f3a883fd96b

## Description

The Department for Education \(DfE\) acting through the Education and Skills Funding Agency \(ESFA\) has awarded a single supplier contract to deliver the Customer Engagement Centre Service \(CEC\)\. The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier\. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry\. The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e138d78b-adbe-425d-bebf-43c75eaddfe4-419629)