# HMRC Stakeholder Engagement Survey 2016

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: ComRes
- Award value: £45,175
- Tender value: £45,175
- Award date: 16 August 2016
- Published: 18 November 2016
- Contract start: 16 August 2016
- Contract end: 28 February 2017
- Stage: awarded
- Notice ID: 5d738006-4250-41a7-bf48-7562cdba71cc-109931
- OCID: ocds-b5fd17-34b90fd3-adca-11e6-9901-0019b9f3037b

## Description

Assignment under the Market Research MR130001 Agreement Contract\. Making Tax Digital \(MTD\) was announced at Budget 2015, with more detailed business specific commitments\. It is a core element of HMRC’s transformation which seeks to deliver greater voluntary compliance, improved HMRC operational efficiencies and enhanced customer experience, by integrating tax into day to day business processes, removing the need for an annual return for many business customers\. There is a need to demonstrate the effectiveness of our design to customers \(via prompts and nudges\) that would be presented to them within the software to address errors at source\. Insight gained from the co-design research will support; delivery of tax gap benefits through the reduction in errors, an improvement in business customer experience in managing their tax affairs and will potentially enhance the role of agents by leveraging their engagement to address potential risks before submission\. This qualitative research will explore in-depth the underlying causes of an initial, prioritised selection of error including simple and technical errors\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5d738006-4250-41a7-bf48-7562cdba71cc-109931)