Provision of SAP Support Services

A SAP support service that includes (but not limited to): - Providing general SAP consultancy advice and guidance; - Resolving SAP related support calls; - Project related activities, upgrades, enhancements; - Delivering SAP solution workshops or end user training; - Enhancing the Council's SAP system to match the changing needs of the Council; - Acting as a reserve to the Council's in-house team to cover high demand, holidays, sick leave or internal knowledge gaps; - Undertaking changes to system configuration to fit business requirements; - Working with SAP on program code issues.