# Provision of SAP Support Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Warrington Borough Council](/buyers/warrington-borough-council/contract-awards)
- Contract winner: Edenhouse Solutions Limited
- Award value: £400,000
- Tender value: £400,000
- Award date: 17 October 2018
- Published: 2 November 2018
- Contract start: 18 October 2018
- Contract end: 31 October 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 943ec7b6-e812-4d8d-b734-7a3773bdb537-250062
- OCID: ocds-b5fd17-35116965-d5e6-4600-8a6a-0ae6b33290a9

## Description

A SAP support service that includes \(but not limited to\): - Providing general SAP consultancy advice and guidance; - Resolving SAP related support calls; - Project related activities, upgrades, enhancements; - Delivering SAP solution workshops or end user training; - Enhancing the Council's SAP system to match the changing needs of the Council; - Acting as a reserve to the Council's in-house team to cover high demand, holidays, sick leave or internal knowledge gaps; - Undertaking changes to system configuration to fit business requirements; - Working with SAP on program code issues\.

## Related contract awards

- [Local EV Infrastructure \(LEVI\) Pilot Scheme](/contracts/ocds-b5fd17-6f537736-710d-422d-a308-93a767a3e42e): Warrington Borough Council
- [Provision of Housing Management System](/contracts/ocds-b5fd17-f255d6c9-32fa-4f2c-8f3a-602ee94eef18): Warrington Borough Council
- [SAP Data Archiving Services](/contracts/ocds-b5fd17-dceaaec9-429e-475d-97f8-0c0f91c35579): Warrington Borough Council
- [\(NU/1718\) Consultancy Services for the Implementation of SAP SuccessFactors Modules](/contracts/ocds-b5fd17-239f1ccc-85da-493b-a094-48224c0eedc7): Newcastle University
- [SAP Support and Maintenance Contract](/contracts/ocds-b5fd17-ebd064c6-7a33-473c-b285-c10e383f9f41): COLLEGE OF POLICING LIMITED
- [2649/MH SAP License True Up](/contracts/ocds-b5fd17-5db89177-eea8-424d-96d7-a1b2bc70df6d): UNIVERSITY OF SHEFFIELD

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/943ec7b6-e812-4d8d-b734-7a3773bdb537-250062)