# Oracle upgrade support contractor

> A sourced UK public sector contract award published by Consumer Council for Water.

## Key facts

- Buyer: [Consumer Council for Water](/buyers/consumer-council-for-water/contract-awards)
- Tender value: £24,000
- Published: 10 November 2021
- Contract start: 1 December 2021
- Contract end: 30 November 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: 4e0c5e9e-63fe-4c37-b580-07fcfe4d3f2c-484302
- OCID: ocds-b5fd17-35238c09-15de-4918-8c5e-855dd8fe555b

## Description

CCW currently uses Oracle Right Now Service Cloud as its CRM system\. To ensure that the product is fit for purpose, quarterly system upgrades are required\. We therefore need an approved Oracle partner with the technical expertise to advise us and implement these upgrades\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4e0c5e9e-63fe-4c37-b580-07fcfe4d3f2c-484302)