# Contact Centre Modernisation S&M

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Driver & Vehicle Licensing Agency](/buyers/driver-vehicle-licensing-agency/contract-awards)
- Contract winner: Salesforce\.com EMEA Limited
- Award value: £746,660
- Tender value: £746,660
- Award date: 24 December 2015
- Published: 18 November 2016
- Contract start: 11 January 2016
- Contract end: 10 January 2018
- Stage: awarded
- Procurement category: services
- Notice ID: 8e12fe12-bfce-44b5-988c-2b6ac34ec19b-85126
- OCID: ocds-b5fd17-35f5e8c4-adc9-11e6-9901-0019b9f3037b

## Description

An integrated multi-channel solution providing the following capabilities: -Webchat -Knowledge/E-mail -Social Media

## Related contract awards

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- [Provision of a Cheque and postal order Courier Service](/contracts/ocds-b5fd17-e2316917-12e2-457b-b399-148767f6e733): DRIVER & VEHICLE LICENSING AGENCY
- [Provision of Liquid Fuels](/contracts/ocds-b5fd17-b408daf6-1802-4962-bfab-3e80ab6e4b7d): DRIVER & VEHICLE LICENSING AGENCY
- [G -Cloud 10](/contracts/ocds-b5fd17-6be9584d-655b-4872-afe7-123295f64744): FCO SERVICES
- [Salesforce Lighting CRM](/contracts/ocds-b5fd17-28553bcd-f4fc-4b69-abab-14c5f52fd896): UK SHARED BUSINESS SERVICES LIMITED
- [Basic Service Cloud Capability FY18/19](/contracts/ocds-b5fd17-49466ed5-63ee-483a-a964-3f8a6fded0a6): RADIOACTIVE WASTE MANAGEMENT LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8e12fe12-bfce-44b5-988c-2b6ac34ec19b-85126)