# Customer Insight / Customer Satisfaction Surveys

> A sourced UK public sector contract award published by LEEDS FEDERATED HOUSING ASSOCIATION LIMITED.

## Key facts

- Buyer: LEEDS FEDERATED HOUSING ASSOCIATION LIMITED
- Supplier: [MEL RESEARCH LIMITED](/suppliers/mel-research/public-sector-contract-awards)
- Award value: £48,000
- Tender value: £20,000
- Award date: 10 May 2021
- Published: 7 September 2022
- Contract start: 1 June 2021
- Contract end: 31 May 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 51d1b898-ab58-4245-b4b1-58aaa4c96bb6-569798
- OCID: ocds-b5fd17-3628b396-968c-496f-9398-0f09f4cd6527

## Description

Leeds Federated currently works with an external contractor to produce high level customer satisfaction scores\. Currently, the scores are derived from 150 randomly selected telephone interviews each quarter\. A rolling dataset of a minimum 600 cases is used to ensure statistical accuracy and is designed to be broadly representative of the customer base\. The data set that is sent to the researcher includes the majority of Leeds Federated's stock and covers all general needs housing, general needs age restricted, affordable rent, and older persons housing\. The approach to sampling is to be revised as described in the ITT\. The question set was reviewed in May 2020 following Leeds Federated's membership of HouseMark\. The question set was revised slightly to allow benchmarking with peer data across the 'Core' questions, whilst still retaining the ability to compare historical data\. This Tender is being advertised on Contracts Finder\. All documents are available on this portal\. Interested tenderers are advised to 'watch' the notice to receive notifications if the notice is updated\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/51d1b898-ab58-4245-b4b1-58aaa4c96bb6-569798)