# Provision of Independent Complaint Officers

> A sourced UK public sector contract award published by Hull City Council.

## Key facts

- Buyer: [Hull City Council](/buyers/hull-city-council/contract-awards)
- Supplier: [Coram Voice](/suppliers/coram-voice/public-sector-contract-awards)
- Award value: £180,000
- Tender value: £180,000
- Award date: 15 May 2025
- Published: 29 May 2025
- Contract start: 1 September 2025
- Contract end: 31 August 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 1f640f21-94e6-47cf-b7c6-20452e0d8c9c-847368
- OCID: ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97

## Description

Hull City Council \(The Authority\) has awarded tenders from interested organisations to provide Independent Complaint Officers\. The tender was completed as an open procedure consisting of a one stage process\. The contract is anticipated to commence 1st September 2025 ending by 31st August 2029 with an option to extend for a period of 2 x 12 month periods\. The Authority has estimated the value of the Services to be £60,000 per annum with the total contract value been £360,000\.00\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1f640f21-94e6-47cf-b7c6-20452e0d8c9c-847368)
