# CRM Business Transformation Services

> A sourced UK public sector contract award published by RAVEN HOUSING TRUST LIMITED.

## Key facts

- Buyer: [RAVEN HOUSING TRUST LIMITED](/buyers/raven-housing-trust-limited/contract-awards)
- Supplier: [TECHLABS LONDON LTD](/suppliers/techlabs-london/public-sector-contract-awards)
- Award value: £311,040
- Tender value: £311,040
- Award date: 14 June 2021
- Published: 25 June 2021
- Contract start: 1 July 2021
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: facc06ee-0c78-46e2-98f1-5a86b6b1ad7b-446611
- OCID: ocds-b5fd17-374b2a05-bb5d-4d4a-a671-1c36eccc9e8a

## Description

Support the delivery of the Better Connected target operating model including systems architecture, data architecture and process design: July - Dec 21 D365 CRM phase-2 Repairs, Compliance & Asset Management design, build, test release support D365 Finance & Operations design, build, test release Website integration, support, Customer Portal SharePoint Integration Jan - Jun 22 D365 CRM-Phase 3 design, build, test, release, support Integration -CRM-Fin, Income-Rentsense, CRM-Keystone Data Visualisation, Data Warehouse design Jul - Dec 22 D365 CRM-Phase 4 case management, commercial activity, design, build, test, support Development integration Data Warehouse population Jan - Mar 23 Finalise ERP architecture Data Warehouse & Visualisation delivery for all operational services

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/facc06ee-0c78-46e2-98f1-5a86b6b1ad7b-446611)