# Provision of an Outsourced Contact Centre and Business Services

> A sourced UK public sector contract award published by Crown Commercial Service.

## Key facts

- Buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Supplier: [SERCO LIMITED](/suppliers/serco/public-sector-contract-awards)
- Award value: £73,910,000
- Tender value: £73,910,000
- Award date: 9 February 2026
- Published: 9 March 2026
- Contract start: 2 February 2026
- Contract end: 1 February 2028
- Stage: awarded
- Procurement category: services
- Notice ID: abd7ba2e-d1fb-415d-b86a-3bf6a8646b59-887738
- OCID: ocds-b5fd17-378ab2f7-dba0-4f9e-9c09-f1426ab84aed

## Description

This contract will provide customer contact services to a range of Home Office Customers\. These services will include, but are not limited to telephony, webchat, email\. HM Passport Office, Visa Status & Information \(VSI\) and Ministry of Defence \(MOJ\) are

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/abd7ba2e-d1fb-415d-b86a-3bf6a8646b59-887738)