# Facilities Management Helpdesk Software

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [N H S Business Services Authority](/buyers/n-h-s-business-services-authority/contract-awards)
- Tender value: £40,000
- Published: 13 December 2016
- Planned start: 3 January 2017
- Planned end: 2 January 2019
- Stage: open_tender
- Procurement category: services
- Notice ID: dba00279-ed64-49f6-9298-9ff917295d80-120901
- OCID: ocds-b5fd17-37a34ef0-8ba3-47c1-bdec-3ac0c5465c55

## Description

The NHSBSA is looking to procure a Facilities Management helpdesk solution which allows department managers and core service operatives to log faults via an internet web portal from any computer on any NHSBSA premises\. This flexibility will allow users to alert the Property and Facilities Department of any Property, Facilities or Services based faults as and when they arise\. The help desk will allow the user to track the progress of the faults they raise and will be notified by email as the job progresses to completion\. The Helpdesk will also allow users to keep a record of previous faults raised and have the option of re‐raising those jobs should the fault not be satisfactorily resolved\. Additional information: The NHSBSA is seeking to appoint a supplier to provide the above Service as a one off requirement\. I would be grateful if you could confirm by email whether this ITQ may be of interest to your organisation\. The ITQ will be issued via our e-tendering website: https://nhsbsa\.bravosolution\.co\.uk/web/login\.shtml You must register on this website to access the further competition documentation\. If you do not intend to respond to this further competition, you may still find it useful to register on the above website and revisit it periodically to search for future opportunities\. Please inform me by email once you have registered on our e-tendering website, so that the access to further competition documents can be granted\. You will be notified when the further competition documentation is available on the e-sourcing website\. If you require assistance in registering please contact the BravoSolutions helpdesk on 0800 011 2470\.

## Related contract awards

- [W169502 Workforce Transformation Assurance Services](/contracts/ocds-b5fd17-621ccb08-4927-46a4-baf1-8477c8a4ea39): N H S Business Services Authority
- [Future NHS Workforce Solution](/contracts/ocds-b5fd17-1247e9ac-7e81-4522-ad52-36620ac3083c): N H S Business Services Authority
- [Contract for Employee Benefits](/contracts/ocds-b5fd17-27938bb1-3442-4573-8f86-d68b76b18b9f): N H S Business Services Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dba00279-ed64-49f6-9298-9ff917295d80-120901)