# Unified Communications Soft Market Test

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Wythenshawe Community Housing Group](/buyers/wythenshawe-community-housing-group/contract-awards)
- Published: 27 January 2023
- Planned start: 14 February 2023
- Planned end: 15 February 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: da90e99f-1de7-4ea5-8c60-a702ccb0ba7b-609368
- OCID: ocds-b5fd17-37ad8b5d-b010-42cf-8847-83b37bcf38ba

## Description

WCHG are looking to procure a new unified communications solution for use throughout the business\. Our principles for transformation include being both mobile and cloud first so we will be looking to procure a UCaaS solution that is device agnostic\. WCHG's key aims for the unified communications implementation project include: Streamlining communication: WCHG want to implement a UC solution to integrate our existing communication methods into a single platform, making it faster and more efficient\. Enhancing collaboration: The UC system should include tools for web conferencing, screen sharing, and document collaboration, which can help to break down barriers between different locations and teams\. Improving productivity: WCHG needs a UC system that will provide colleagues with easy access to all communication tools in one place, enabling users to easily switch between them, and facilitating improved productivity and responsiveness Cost savings: The UC solution should help to reduce costs associated with traditional telephone services and hardware\. PCI compliance: Reduction in the capture of PCI further protecting customer data\. Enhancing customer service: The UC solution should help to improve customer service by making it easier for employees to respond to customer enquiries and resolve issues more quickly\. Increased Availability: WCHG want to increase system availability and achieve 99\.999% uptime for the UC solution Scalability: The UC system should be scalable, allowing WCHG to add or remove users and devices as needed\. Security: The UC system should secure the communication and data, by including different security measures such as firewalls, VPN, encryption, and authentication\. Additional information: Is a Recurrent Procurement Type? : No

## Related contract awards

- [CA18352 - Minor Works Dynamic Purchasing System 2](/contracts/ocds-b5fd17-1b54c0e2-60e7-4bca-861c-4078d3ca7782): Wythenshawe Community Housing Group
- [Lightning Protection, Upgrade Landlords Supply and Emergency Lighting - AWARD](/contracts/ocds-b5fd17-89fcdd4d-e17f-4fb7-acc4-10c1a967e2ea): Wythenshawe Community Housing Group
- [Provision of General \(non-life\) Insurance and related services to Wythenshawe Community Housing Group](/contracts/ocds-b5fd17-fbce027b-0f8f-4b5d-a43f-aba11c915062): Wythenshawe Community Housing Group

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/da90e99f-1de7-4ea5-8c60-a702ccb0ba7b-609368)