# AI Virtual Agent for South Norfolk District Council - Variation

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Suffolk Coastal District Council and Waveney District Council](/buyers/suffolk-coastal-district-council-and-waveney-district-council/contract-awards)
- Contract winner: [ICS AI Ltd](/contract-winners/ics-ai/public-sector-contract-awards)
- Award value: £106,229
- Tender value: £106,229
- Award date: 30 July 2025
- Published: 21 July 2026
- Contract start: 1 August 2025
- Contract end: 31 July 2027
- Stage: awarded
- Procurement category: services
- Notice ID: dfd1afc1-1bd1-4fb5-a364-242e910d6eb8-907493
- OCID: ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9

## Description

This is a Contract Award Notice \(Variation\) for South Norfolk District Council Additional information: This is a Contract Award Notice for a Variation to the original call off contract\.

## Related contract awards

- [Provision of eProcurement and Contract Management software](/contracts/ocds-b5fd17-c4df1812-ac2d-4bdc-af24-87d45de2f9e1): Suffolk Coastal District Council and Waveney District Council
- [Printing Services for GYBC - Contract Modification/ Variation](/contracts/ocds-b5fd17-904f23a9-8742-49fc-8d7a-9e959c740009): Suffolk Coastal District Council and Waveney District Council
- [Broadband Provision for GYBC Social Landlord Service](/contracts/ocds-b5fd17-ee1cda2f-bcb2-4ae0-bc5c-a48d29d7c0cd): Suffolk Coastal District Council and Waveney District Council
- [AI Virtual Agent for Broadland District Council - Variation](/contracts/ocds-b5fd17-1054805a-26a0-4c72-a9f2-69012d9a687a): Suffolk Coastal District Council and Waveney District Council
- [Staff Artificial Intelligence Solution Implementation - SMART Staff Copilot](/contracts/ocds-b5fd17-ea7cec5f-902b-49e8-92a8-50bf196b037b): BOURNEMOUTH UNIVERSITY
- [Customer Services AI software](/contracts/ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77): Ipswich Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dfd1afc1-1bd1-4fb5-a364-242e910d6eb8-907493)