# EHRC 1718-74 Evalutaion of Telephone support service for advisers

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Equality and Human Rights Commission](/buyers/equality-and-human-rights-commission/contract-awards)
- Contract winner: The Centre of Public Innovation
- Award value: £14,874
- Tender value: £15,000
- Award date: 1 May 2018
- Published: 21 May 2018
- Contract start: 2 May 2018
- Contract end: 28 September 2018
- Stage: awarded
- Procurement category: services
- Notice ID: a5ff6be6-e9fe-44b4-b34c-5ceb5566c828-217282
- OCID: ocds-b5fd17-39e9bcd1-d727-41e4-ae66-4b9973da3f82

## Description

The Equality and Human Rights Commission is providing a second tier helpline for frontline agencies \(including the advice sector, trade unions, solicitors and ombudsman schemes\)\. Tenders to evaluate the helpline are invited\. The evaluation must address both the impact of the second tier helpline, and process matters concerning its operation - whether the helpline achieves the aim of improving the quality of advice to the public on equality and human rights matters, and whether it operates efficiently\.

## Related contract awards

- [Statutory Report User Research](/contracts/ocds-b5fd17-0a13d155-dd5f-48d9-ab05-c94dcdaa09c9): Equality and Human Rights Commission
- [EHRC 2324-05 A0136 Finance Business Partner](/contracts/ocds-b5fd17-ed92f3b7-8683-4a30-8e74-b81f0042b1a6): Equality and Human Rights Commission
- [EHRC 2425-12 Office Cleaning - Glasgow](/contracts/ocds-b5fd17-2a980d81-7277-4cb1-8675-078fe1f504c0): Equality and Human Rights Commission

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a5ff6be6-e9fe-44b4-b34c-5ceb5566c828-217282)