# FWK1116-Provision of Customer Services Training - AWARD

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Parliament UK
- Contract winner: Accelerator Solutions Limited
- Award value: £255,000
- Tender value: £250,000
- Award date: 29 June 2018
- Published: 21 February 2019
- Contract start: 2 July 2018
- Contract end: 1 July 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 7e640a44-ab82-471f-a7a1-84a2c0e038bf-271319
- OCID: ocds-b5fd17-3a0b417a-2805-4a83-a735-ea0ad57ae9e2

## Description

The Authority wants to appoint a supplier who can work with us to deliver customer service training and potentially other learning interventions that supports achievement of our customer service strategy and delivers cultural change\. This training will be delivered to members of staff who work on the Parliamentary Estate\. The Authority's starting point will be to develop and deliver a core workshop that compliments the roll out of the Compliments, Complaints or Comments \(CCC\) Project\. We are seeking a provider who is able to work in partnership with us, to refine and adapt methods and content to meet our needs as the CCC Project develops and who can potentially suggest new methods and innovations to help us achieve our strategy and drive change\. In addition to the CCC project business teams may have additional Customer Service learning and development requirements\. They will be able to access support via this Framework so that all customer service training is delivered in a consistent manner and supports the KPMG Nunwood 6 Pillars approach whilst also meeting individual departmental needs\. Any learning intervention outside of the CCC project will need prior written permission from the Contract Manager\. We are aiming to offer training which enables staff to be willing to seek, respond positively to and reflect on feedback, using it to improve services\. Any intervention will need to support staff to develop these skills alongside encouraging adoption of our organisational behaviours launched in 2017\.

## Related contract awards

- [GSP1234 - VISITOR PASSES AND LANYARDS - AWARD](/contracts/ocds-b5fd17-e063d122-8985-4f20-b779-4725d8544241): Parliament UK
- [GSV1851 - Provision of Learning & Organisation Development Support - AWARD](/contracts/ocds-b5fd17-7566c057-27fe-4c2d-9565-6ddfcbccc22c): Parliament UK
- [GSP1226 - PROVISION OF HOUSING MATERIAL FOR COLLECTION ITEMS \(ARCHIVES ACCOMODATION PROGRAMME\) - AWARD](/contracts/ocds-b5fd17-2a6c8027-1867-4f7d-aa22-f80c1a0aa6d2): Parliament UK
- [BABC Customer Centric Training](/contracts/ocds-b5fd17-8ffef26c-ae75-496c-a8f3-5692d274227c): Lichfield District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7e640a44-ab82-471f-a7a1-84a2c0e038bf-271319)